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Customer onboarding & verification

A Clear Process from Verification to Activation

Before activating services, Prasmo completes a business verification and onboarding process to understand who we are working with, how our services will be used and the requirements of the proposed service.

The process is completed through a secure online verification platform, with our team supporting you through any additional information required.

Start Your Onboarding

What We Review During Onboarding

The information required can vary depending on the business, service and intended use. Our verification process generally covers the following areas.

Business Identity
Information that allows us to verify the legal entity, its registration and business details.
Ownership & Authorised Persons
Information about relevant company ownership, control and individuals authorised to act on behalf of the business, where required.
Business Activity
An understanding of your organisation, its activities and the intended use of Prasmo’s services.
Service Requirements
Details relevant to the requested service, which may include calling requirements, markets, destinations, expected usage or technical environment.
Supporting Verification
Corporate, identity, address or other supporting information may be requested where necessary to complete verification.
Commercial Review
Relevant commercial and account information is reviewed before the service proceeds to technical onboarding.

From Application to Service Activation

  1. Receive Your Verification Request

    Prasmo sends your authorised contact a secure link to begin the onboarding and verification process.

  2. Complete Your Business Information

    Provide the requested company, ownership, contact and service information through the online verification platform.

  3. Submit Supporting Information

    Where required, provide supporting information or documentation needed to complete the verification.

  4. Prasmo Review

    Our team reviews the submitted information and may contact you if clarification or additional information is required.

  5. Approval & Service Onboarding

    Once the applicable checks are completed, we proceed with the commercial and technical onboarding required for your selected service.

Protecting Our Customers and Voice Services

Customer verification helps Prasmo understand who is using our services and how those services are intended to be used. It supports responsible service provision, helps reduce the risk of fraudulent or unauthorised use, and gives both Prasmo and our customers a clear foundation before services are activated.