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CLOUD PBX

Business Calling, Managed in the Cloud

Bring users, teams and locations into one business phone environment. Prasmo provides and configures Cloud PBX services around your calling requirements, business numbers and day-to-day operations.
A softphone dialler in use, showing business numbers in several countries
Manage Business Calls
Manage inbound and outbound business calling through one cloud-based phone environment.
Users & Extensions
Set up users and extensions across employees, teams and departments.
Call Routing
Control how incoming calls are directed across your organisation.
Business Numbers
Connect your business numbers with the users and teams responsible for answering them.

Manage Business Calls from One System

Give your teams the tools to handle incoming and outgoing business calls, manage call flows and stay connected across office, desktop and mobile environments.

  • Call Routing & Transfers

    Direct incoming calls to the appropriate users, teams or destinations, with the ability to transfer calls when needed.

  • IVR & Auto Attendant

    Use automated menus to guide callers and route them to the appropriate department, team or destination.

  • Call Queues

    Manage incoming call volumes by placing callers in a queue until the appropriate team member becomes available.

  • Voicemail

    Capture messages when users or teams are unavailable so important calls aren't simply missed.

  • Business Numbers

    Connect your business numbers to specific users, departments and call flows within your phone system.

  • Users & Extensions

    Create and manage individual users and extensions across employees, teams and departments.

  • Call Recording

    Record business calls where supported and configured, subject to applicable privacy and consent requirements.

  • Desktop & Mobile Calling

    Make and receive business calls through supported desktop and mobile applications, allowing users to stay connected away from their desk.

Connect Teams and Locations

Manage business calling across teams and locations through one phone system, whether employees work from a central office, multiple sites or remotely.

Teams & Departments
Set up users and extensions across teams such as sales, support and operations, and direct calls to the appropriate people or departments.
Multiple Locations
Connect different offices and business locations through the same phone system instead of maintaining separate setups for each site.
Remote & Hybrid Teams
Enable employees to make and receive business calls away from the office through supported desktop and mobile applications.

Compatible Platforms

Prasmo Telecom services are designed to work alongside a range of business communication and productivity platforms.

Ready to Set Up Your
Business Phone System?

Tell us about your users, locations, business numbers and current calling setup. Prasmo will help configure a Cloud PBX solution around the way your business handles calls.

FAQs

  • What is a Cloud PBX?

    A Cloud PBX is a business phone system hosted in the cloud rather than relying on a traditional on-premise PBX. It enables businesses to manage users, extensions, numbers and call handling through a central system.

  • Can we use our existing business numbers?

    Potentially. Existing numbers may be transferable depending on the country, number type, current provider and applicable porting arrangements. Prasmo can review the available options.

  • Can Prasmo provide new business numbers with Cloud PBX?

    Yes. Prasmo can source business numbers in supported markets and configure them for use with your Cloud PBX service, subject to availability and local requirements.

  • Can we set up IVR, call queues and call routing?

    Where supported by the selected Cloud PBX solution, call flows can include IVR or auto attendant, call queues, routing and transfers based on your business requirements.

  • Can employees use the system outside the office?

    Yes, where supported by the selected solution. Desktop and mobile applications can allow users to make and receive business calls while working remotely or across different locations.

  • Can we connect multiple offices to the same system?

    Yes. Cloud PBX can support users and teams across multiple business locations within a common phone environment.

  • Does Cloud PBX support call recording?

    Call recording can be available depending on the selected solution and configuration. Its use should comply with applicable privacy, consent and regulatory requirements.

  • Can Cloud PBX connect with our CRM?

    Prasmo can support API-based connectivity with compatible CRM and business systems. Integration possibilities depend on the APIs and capabilities available from the connected platforms.

  • What does Prasmo handle?

    Prasmo works with you on the service setup, including your users, business numbers, calling requirements and applicable configuration, and remains your point of contact for the communications service.

  • What is required to activate Cloud PBX?

    New customers complete Prasmo’s business verification and onboarding process before service activation, alongside the information required to configure their Cloud PBX service.